Terms and Conditions

- Please read the following information carefully.

- There are no refunds on Alcatraz tours. On other tours, there is no refund for failing to take your tour/activity or if you cancel within 24 hours of the tour/activity time. We charge 100% of total price for cancellations made within 24 hours of the tour/activity date and "no-shows" on the day of the tour/activity. With air tours, this is 72 hours.

- There are no refunds on Alcatraz tours. On most tours, cancellations more than 24 hours before the tour/activity date are subject to a $25 per ticket, non-negotiable, non-refundable processing fee. This means you can receive a refund for the price you paid less $25 per ticket if you cancel a tour in writing more than 24 hours before the tour is scheduled to begin. All cancellations must be received in written form via mail or fax. There are some exceptions; varying cancellation policies will be noted on the web site on tours where a different policy applies. Some tours have no refund. In other cases, such as air flights, cancellations must be received more than 72 hours before a tour to qualify for any form of refund.

- Please call 866-268-8729 to speak to one of our representatives about cancellations and changes. Please call between 5 am and 5 pm Pacific Time. If your call is urgent and you reach voice mail, please leave a detailed message. Be sure to spell your first and last name, and repeat your telephone number twice S-L-O-W-L-Y, so we will be able to reach you. Please provide complete details. Messages are checked first thing every morning and usually at least once an hour throughout the day, so please leave a detailed message.

- Please fax cancellations toll-free to 877-407-4305 or mail them to Alcatraz Media, LLC, 3850 Holcomb Bridge Road, Suite 145, Norcross, GA 30092. Be sure to include the following: the full name under which the reservation was made, your email address, indicate whether you booked the tour/activity online or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request. (We need to know exactly why you are requesting a credit, so please provide all the detail needed for us to make an evaluation of the request.)

- We will not acknowledge voice mail and email cancellations. Cancellations must be made in writing by fax or by mail.

- All transactions are conducted in U.S. Dollars.

- All tours/activities/tickets must be pre-paid at the time of booking by credit card. An electronic ticket (E-ticket/Voucher) confirmation will be sent to you via email within 24 to 48 hours. Please print your E-ticket/Voucher and present it on the date of the tour/activity.

- If we are unable to obtain authorization with the credit card submitted, you will be notified by the system.

- You may be asked to reconfirm your tour/activity by calling the telephone number provided on the email confirmation upon arrival in your destination city. Please read your E-ticket carefully to see if you are supposed to call the tour operator to reconfirm your tour. If you are supposed to reconfirm, please call the phone number for the tour operator (not us) as the purpose of the call is to confirm the departure time and hotel pick-up (if applicable). When you call to reconfirm, be sure to check the time and find out which entrance at your hotel will be used for the pick-up.

- It is your responsibility to ensure that you are in the correct pick up location at the correct time. (We recommend that you be ready 10 minutes before pick-up time) Your E-ticket will provide you with all of the information you need regarding the pick-up time and location.

- Duration of tour/activity hours is approximate.

- Tours/activities may include some element of risk. We assume no liability for injuries.

- No smoking in tour/activity vehicles or aircraft.

- Tour guide gratuity is at the passengers discretion and is not included.

- No charge for changes made 24 hours prior to the scheduled time of the tour/activity.

- All prices and availability will be confirmed to you within 24 hours of your order. Any unforeseen changes in price or availability will be advised in your confirmation.

- We reserve the right to alter, modify, or cancel a tour/activity due to bad weather, unsafe conditions or at the request of governmental, park, and state agencies.

- We reserve the right to cancel or change tour schedules and prices without prior notice.

- Tour routes and content are subject to change; tours may not be driven in the order as described in the tour descriptions.

- We are not responsible for delays or service interruption due to mechanical failure, accidents, traffic congestion, acts of God, or other circumstances beyond our control.

- We are not responsible for lost or stolen articles left on board any form of transportation used on the tour/activity.

- Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets.

- Any claim for a canceled tour/performance/event/activity shall be limited to refund of ticket price and service charge paid by the ticket holder. Such claim must be filed within 60 days after the tour/performance/event/activity was to have occurred.

- To the extent permitted by law, the management reserves the right to revoke the rights granted herein and refund the purchase price of the ticket.

- Please read your confirmation clearly to ensure you have entered the correct date you wish to conduct the tour/activity.

- The term tour/activity is used herein to refer to tours, tickets, transportation, performances, or activities that we sell.